Shipping policy

Orders are processed Monday through Friday, excluding public holidays.
Please allow 1 to 2 business days for order processing.
Orders placed after 12 PM PST will begin processing the following business day.
You will receive a confirmation email once your order has been shipped.

Standard Shipping within British Columbia (3 to 5 business days): Complimentary on orders over $125 CAD.
Standard Shipping to the rest of Canada (5 to 8 business days): Calculated at checkout.
Express Shipping (1 to 2 business days): Available at checkout for an additional charge. Complimentary on orders over $219 CAD outside British Columbia.
Delivery times are estimates and may vary based on destination and carrier delays.
Remote locations may require additional shipping time.
Shipping methods include a minimum $100 insurance.

Once your order ships, you will receive an email with tracking information.
Please allow up to 24 hours for tracking information to update after shipping confirmation.
If you have not received tracking information within 3 business days, please contact us at info@serenesurrey.ca

Shipping charges are calculated at checkout based on your location and chosen delivery method.
Complimentary standard shipping on orders over $125 CAD within British Columbia, and complimentary express shipping on orders over $219 CAD across the rest of Canada.
Express shipping charges are non-refundable unless due to our error.

Serene Rejuvenation is not responsible for delays caused by shipping carriers, weather conditions, or incorrect delivery information.
Customers are responsible for providing accurate shipping details.
If an order is returned due to incorrect shipping information, reshipping fees may apply.
In the case of lost or stolen packages marked as delivered, please contact the carrier directly. For additional support, contact us at info@serenesurrey.ca

Local pickup is available from our Surrey, BC location.
You will receive an email when your order is ready for pickup, typically within 1 to 2 business days.
Please bring your order confirmation and a valid ID when picking up.

If your order arrives damaged or incorrect, please notify us within 7 days of receipt.
Contact info@serenesurrey.ca with your order number, photos of the damaged product(s) and packaging, and a brief description of the issue.
We will promptly arrange for a replacement or refund at no additional cost.